OUR BRAND IS EASY AND RELAXING.OUR SERVICES IS YOU PICK A ITEM AND WE SEND IT TO YOU.. WE DO NOT OFFER A RETURN POLICY.. SOMETHINGS ARE OUT OF OUR CONTROL.. WITH THAT BEING SAID YOU CAN ALWAYS EMAIL THE COMPANY AND WE WILL BE HAPPY TO WORK WITH YOU..IF YOU HAVE ANY OTHER QUESTIONS FEEL FREE TO EMAIL US AND WE WILL GET BACK WITH YOU..THANK YOU FOR SUPPORTING OUR SMALL FAMILY OWNED BUSINESS.